Thank you for shopping with Aussie Heavy Horses. We want you to be completely satisfied with your purchase. Please read our Refunds & Returns Policy carefully before making a purchase.
Change of Mind
Please choose carefully. We do not offer refunds or exchanges for change of mind. This includes situations where:
-
You no longer want the item
-
You purchased the item by mistake
-
You found the item cheaper elsewhere
-
You decided you didn’t like the product or had no use for it
Refunds or returns will only be offered in accordance with your rights under Australian Consumer Law.
Faulty or Damaged Goods
If your item arrives damaged, faulty, or not as described, please contact us within 7 days of receiving your order. We may request photos or other details to assess the issue.
Where a product is deemed to be faulty or not fit for purpose, you are entitled to a:
-
Repair
-
Replacement
-
Refund
as required by law.
Return Process
To lodge a return or refund request, please email us at aussieheavyhorses@skymesh.com.au with the following details:
-
Your name and contact information
-
Order number
-
Description of the issue
-
Supporting photos (if applicable)
We will respond within 3 business days with the next steps.
Return Conditions
-
Items must be returned in original condition, with all packaging and tags.
-
Returns must be received within 14 days from the date of approval.
-
Return shipping costs are the responsibility of the customer unless the item is faulty.
If you have any further questions please Contact Us